POLICY STATEMENT
Creativity Australia is committed to providing quality choir experiences. We recognise that on occasion members may join a choir and subsequently find that they are unable to attend.
REFUND/CANCELLATION POLICY
Membership fees, once paid and processed, are not refundable other than in exceptional circumstances.
All requests for refunds/cancellations must be made in writing and sent to
withonevoice@creativityaustralia.org.au.
Full refund will be provided in the case of major fault or defect in line with Australian Consumer Law.
PAYMENT TERMS and CONDITIONS
- Creativity Australia
sets various fees and charges for membership. Details about fees and chargers are available on the website pages devoted to membership fees/ subscriptions. All fees and charges are denominated in Australian dollars.
- Membership fees, once paid and processed, are not refundable other than in exceptional circumstances.
- Refund requests will be at the discretion of Creativity Australia
and, if deemed payable, will be credited to the Card used for payment, or Internet transfer to the bank account used for payment, or by cheque to the claimant Creativity Australia’s
decision regarding the refund will be final.
- Refunds for Creativity Australia events are as follows:
- Cancellation and notification 14 days or more prior – full refund
- Cancellation and notification less than 14 days but more than 7 days prior to event – half ticket price refund.
- Cancellation and notification less than 7 days prior to event – no refund.
- If you have registered for an event and your circumstances change, please email
withonevoice@creativityaustralia.org.au
as soon as possible.
- Should an event be cancelled or postponed due to unforeseen circumstances,
Creativity Australia
will endeavour to process your refund as soon as possible
.
- Refund requests will be at the discretion of Creativity Australia
and, if deemed payable, will be credited to the Card used for payment, or Internet transfer to the bank account used for payment, or by cheque to the claimant.
Creativity Australia’s
decision regarding the refund will be final.
- Due to the use of eWAY, Creativity Australia
will not be recording your Credit card details. Creativity Australia accepts Mastercard and Visa.
- Creativity Australia does not share any information with third parties for any unknown or unrelated uses
- Links on the Creativity Australia
site to external entities are not covered within this policy. The terms and conditions set out in the privacy statement only cover the domain name of Creativity Australia
.
Creativity Australia SECURITY POLICY
Creativity Australia uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY gateway are secure payments.
- Payments are fully automated with an immediate response
- Your complete credit card number cannot be viewed by
Creativity Australia or any outside party
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage with eWAY’s bank-grade data centre, further protecting your credit card data
- eWAY is an authorised third-party processor for all the major Australian banks
- eWAY at no time touches your funds; monies are directly transferred from your credit card to the merchant account held by {Association name}.
For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au
DELIVERY POLICY
After joining or renewing your membership online, or paying for an event such as a Forum, Professional Development day, Webinar, you will receive an email receipt from us containing your payment details. We will normally confirm receipt of your payment within a few minutes. If you have any questions about your payment please contact us at
withonevoice@creativityaustralia.org.au
